Terms of Service

These Terms of Service ("Terms") govern your access to and use of TScribe, a clinical documentation tool operated by Unitypulse ("we", "us", "our"), based in Nigeria. By using TScribe, you agree to these Terms. If you do not agree, do not use the service.

1. Acceptance of terms

By creating an account or using any part of TScribe, you confirm that you are a licensed healthcare professional or authorised representative of a healthcare institution, and that you have read and accepted these Terms and our Privacy Policy.

2. Description of service

TScribe is an AI-assisted clinical documentation tool. It converts spoken dictation into draft medical reports and structured form data for review by qualified clinicians. TScribe is a productivity aid, not a diagnostic tool or medical device.

A finished report can be copied to your clipboard, dictated directly into a field in your browser using our extension, or, where an organisation has enabled it, filed into that organisation’s own records system. Which routes are available to you depends on your plan and, for organisation accounts, on what your administrator has set up.

3. Permitted use

You may use TScribe only for lawful professional healthcare documentation purposes. You must not:

• Use TScribe to generate fraudulent or fabricated clinical records
• Share your account credentials with unauthorised individuals
• Attempt to reverse-engineer or interfere with the service
• Use the service in any way that violates applicable law or professional regulations

4. Clinical responsibility

TScribe produces draft reports that must be reviewed and validated by a qualified clinician before clinical use. You are solely responsible for the accuracy and appropriateness of any report submitted in your name or under your credentials. TScribe does not make clinical decisions and cannot substitute for your professional judgement.

5. Accounts

You are responsible for maintaining the security of your account. You must notify us immediately if you suspect unauthorised access. We may suspend accounts that violate these Terms or that show signs of compromised credentials.

6. Intellectual property

TScribe, its underlying software, and all associated content are owned by Unitypulse or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use TScribe for its intended purpose. You retain ownership of clinical content you create using the service.

7. Disclaimers

TScribe is provided "as is". We make no warranty that the service will be uninterrupted, error-free, or that transcription accuracy will meet any particular threshold. AI-generated drafts may contain errors. Always review output before clinical use.

8. Limitation of liability

To the fullest extent permitted by law, TScribe and Unitypulse are not liable for any clinical outcome arising from reliance on AI-generated content without appropriate professional review. Our aggregate liability to you for any claim is limited to the amount you paid for the service in the three months preceding the claim.

9. Organisation accounts

Where an organisation holds the account, its administrators control membership, any shared allowance, and whether reports may be filed into the organisation’s records system. An administrator can remove your access and can delete an account they administer.

An administrator cannot read your reports or recordings, because we do not hold them. If you leave the organisation your account becomes an individual account and is no longer billed to them.

An organisation deleting itself may choose to release its members to individual accounts or to delete those accounts. Where accounts are deleted, each affected person is emailed and can restore their own account within the retention window described below, regardless of what the organisation chose.

10. Credits and payment

Use is metered in credits, bought outright or included in a subscription. Credits are consumed as reports are produced and are not transferable between accounts.

If you close your account, any remaining credits are forfeited. This is stated on the confirmation screen and again in the email we send, before anything is closed. A recurring subscription is cancelled at the payment provider as part of closing the account; if that cancellation cannot be completed, the closure is refused rather than leaving you subscribed to something you believe is gone.

11. Records system integrations

Where TScribe files reports into your own records system, we deliver what you produced to the destination you configured. We are not responsible for how that system stores, displays or retains what it receives, nor for its availability. Configuring, testing and authorising that connection is the organisation’s responsibility, as is ensuring it is consistent with local data governance rules.

The browser extension acts only on the page and field you direct it to, when you ask it to. You remain responsible for confirming that the report has landed in the correct record before you sign it off.

12. Termination

You may stop using TScribe at any time. We may suspend or terminate your access if you breach these Terms, with or without notice depending on the severity of the breach.

You may close your account at any time from your profile. Closing it signs you out on every device, cancels any recurring subscription, forfeits remaining credits, and schedules the account for permanent deletion after 30 days. Within that window you can restore it using the link in the email we send. After it, your identifying details are erased permanently and cannot be recovered.

We may suspend or close an account that breaches these Terms. Records we are required to keep, and security logs, survive closure in a form that is no longer linked to a named person.

13. Contact

Questions about these Terms? Reach us at hello@tscribe.app or through the contact page.